Introduction

At NeuralFocusData, we understand that your privacy is fundamental to building trust in our financial analysis tools and software solutions. This privacy policy explains how we collect, use, protect, and manage your personal information when you interact with our services at neuralfocusdata.com.

We're committed to transparency about our data practices. This document outlines your rights under South Korean privacy laws, including the Personal Information Protection Act (PIPA), and explains the practical steps you can take to control your information.

Information We Collect

Information You Provide Directly

When you use our financial analysis software or contact us for support, we collect information you voluntarily share:

• Contact details including name, email address, and phone number
• Company information and professional role details
• Financial data you input into our analysis tools
• Communication preferences and support requests
• Payment information for subscription services

Technical Information

Our systems automatically collect certain technical data to improve service performance:

• IP address and general location information
• Browser type, device information, and operating system
• Usage patterns within our software platforms
• Performance metrics and error reports
• Cookie data for session management and preferences

Third-Party Integration Data

If you connect our tools with other financial platforms or services, we may receive additional information as authorized by you through those integrations.

How We Use Your Information

Your information helps us deliver reliable financial analysis tools and maintain high service quality:

We process your financial data solely to provide the analysis and reporting features you request. Your raw financial information remains under your control and isn't used for any other commercial purposes.

Data Storage and Security

Storage Locations

Your data is primarily stored on secure servers located in South Korea, with backup systems maintained in compliance with local data residency requirements. Some technical support data may be processed in other jurisdictions with adequate privacy protections.

Security Measures

We employ multiple layers of security to protect your information:

• End-to-end encryption for sensitive financial data transmission
• Access controls limiting staff access to necessary information only
• Regular security audits and vulnerability assessments
• Secure backup procedures with encrypted storage
• Multi-factor authentication for administrative access

Data Retention

We retain your personal information for different periods depending on its purpose:

• Active account data: Retained while your subscription remains active
• Financial analysis history: Up to 7 years for audit and compliance purposes
• Support communications: 3 years from last interaction
• Marketing preferences: Until you request removal or 5 years of inactivity

Information Sharing

Service Providers

We work with carefully selected third-party providers who help us deliver our services. These partners include:

• Cloud hosting providers for secure data storage
• Payment processors for subscription management
• Analytics providers for platform performance monitoring
• Customer support platforms for efficient service delivery

All service providers are contractually required to maintain appropriate data protection standards and may only use your information for specified purposes.

Legal Requirements

We may disclose your information when required by South Korean law, court orders, or regulatory investigations. In such cases, we'll notify you unless legally prohibited from doing so.

Business Transfers

If NeuralFocusData is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll provide notice before your information becomes subject to different privacy practices.

Your Privacy Rights

Access and Control

Under South Korean privacy law, you have several rights regarding your personal information:

• Access: Request copies of personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Processing Restrictions: Limit how we process your information in certain circumstances
• Data Portability: Receive your data in a structured, machine-readable format

How to Exercise Your Rights

To make a privacy request, contact us at contact@neuralfocusdata.com with "Privacy Request" in the subject line. Please include:

• Your full name and email address associated with your account
• Specific information you're requesting or action you'd like us to take
• Any relevant account details to help us locate your information

We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link in our messages or by updating your preferences in your account settings.

International Data Transfers

While we primarily store data within South Korea, some processing activities may involve transfers to other countries. When this occurs, we ensure adequate protection through:

• Adequacy decisions recognizing equivalent privacy protection
• Standard contractual clauses approved by privacy authorities
• Certification schemes demonstrating appropriate data protection

You can request specific information about international transfers of your data by contacting our privacy team.

Cookies and Tracking

Our website and software platforms use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality and security
• Performance Cookies: Help us understand how you use our services to make improvements
• Preference Cookies: Remember your settings and customization choices

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

Children's Privacy

Our financial analysis tools are designed for business and professional use. We don't knowingly collect personal information from individuals under 14 years of age. If we become aware that we've inadvertently collected such information, we'll take steps to delete it promptly.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through your registered email address or through our platform.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Dispute Resolution

If you have concerns about our privacy practices that we haven't been able to resolve directly, you have the right to file a complaint with the Personal Information Protection Commission of South Korea or other relevant privacy authorities.

We're committed to working with you to address any privacy concerns and will cooperate fully with privacy authorities when required.